App / Mobile
This Privacy Policy explains exactly how qt77 handles your personal information — from the moment you open an account through every transaction you make via Touch 'n Go eWallet, DuitNow or FPX. We keep this straightforward so you know what we hold, how we use it, and what choices you have.
When you register with qt77, we collect the information you provide directly — your name, contact details and account credentials. As you use the platform, we also collect transactional records linked to the payment method you select, whether that is Touch 'n Go eWallet, DuitNow or FPX. These records help us process your requests accurately and keep your account history available to you at any time through the account dashboard after login. We also collect technical data — device type, browser session details, pages visited — to keep the platform working correctly on your device and to identify and fix errors quickly. This technical data is not shared for advertising purposes outside of what is necessary to operate the site. All data collection is subject to applicable local law and is available only where local law permits. We do not sell your personal data to third parties. Where we share data with service partners — for example, payment processors handling your DuitNow or FPX transfer — those partners are bound by their own data protection obligations. You can review which data categories apply to your account by logging in and checking your profile settings. If anything looks incorrect, the correction path is described in the Rights section below.
Not everything you encounter through qt77 falls under this single policy document. Understanding what is in scope helps you know exactly where to look when a question comes up about your data or a transaction record.
All data collected when you log in, update your profile or change account settings is covered here. This includes the email address, contact number and verification steps completed during account setup.
Records of amounts moved through Touch 'n Go eWallet, DuitNow or FPX are held in our system and covered by this policy. How payment processors handle their own data is governed by those processors' own policies.
Pages you visit, game categories you open and session duration are logged at the platform level. This data informs how we maintain site performance and is covered by this policy.
Links or services that take you away from qt77 — including external payment gateways or provider pages — are outside this policy's scope. Check those services' own privacy terms before you share data with them.
Your rights under this policy are not abstract — each one maps to a step you can actually take. Start by logging into your account and opening the profile or settings section; that is where your stored personal details are visible. If a name, contact number or email address is wrong, you can submit a correction request directly through the account settings page. For transaction records linked to Touch 'n Go eWallet, DuitNow or FPX, the history view in your dashboard shows what we hold on file. If you believe a record is missing or incorrect, raise it with our support team using the contact details in the Support section below. You also have the right to ask what categories of data we hold about you — send that request through the live chat or email channel and we will respond within a reasonable period as required under applicable local law.
Log in and navigate to your account profile to see the personal data we hold. Transaction history for DuitNow, Touch 'n Go eWallet and FPX is available in the dashboard tab.
If any stored detail is inaccurate, submit a correction through the account settings page. For identity-linked fields, support may ask you to verify before the change is saved.
Direct privacy questions — about what data we hold, how long we keep it, or who we share it with — to our support team. We handle these separately from general account queries.
Where local law gives you additional rights over your data, contact us via live chat or email. We respond based on what applicable law in your eligible region requires.
Privacy questions deserve a direct answer. If you cannot find what you need in your account dashboard or in the sections above, reach us through any of the paths below. For questions specific to payment data — such as a DuitNow or Touch 'n Go eWallet transaction record you cannot locate — mention that when you write in so we can route your query correctly.
Open the chat widget on any page of qt77. State that your query is about the Privacy Policy so our team handles it at the right level.
Send your privacy request by email. Include your registered account email address and a clear description of what you are asking about — data access, correction or a specific record.
Many data questions can be resolved without contacting us — log in and check the profile and transaction sections first. The current state of your records is shown there after login.
We take a few concrete steps to keep your data handled appropriately. Understanding each one helps you make informed decisions about your account.
We use cookies to keep your session active and remember your preferences between visits. You can manage cookie settings through your browser. Disabling certain cookies may affect how some account features work on your device.
Access to your account is controlled through your login credentials. We do not store full payment credentials for Touch 'n Go eWallet or DuitNow on our side — those are processed through the respective payment rails.
We keep your account data for as long as your account is active and for a period afterward as required under applicable local law. Transaction records are retained to support dispute resolution and regulatory compliance where local law applies.
If this policy is updated, the revised version will be posted on this page with the date of the change noted at the top. Continued use of your account after a policy update means you have seen the new version. Contact support if any update raises a question.
These are the questions we hear most often about how we handle account data, transaction records and your rights under this policy. If your question is not here, reach us through the contact paths in the Support section above.
We collect the details you enter during registration — name, email address and contact number — plus the account credentials you create. Once your account is active, transaction records linked to your chosen payment method, such as DuitNow or Touch 'n Go eWallet, are also stored in your account history.
We share data only with service partners who need it to operate — for example, the payment processor handling your FPX or DuitNow transaction. We do not sell your personal data. Partners who receive data are bound by their own data-handling obligations and applicable local law.
Log into your account and open the profile and transaction sections — the personal details and payment history we hold are visible there. If you want a broader summary of data categories we hold, send a request through live chat or email and we will respond as required under applicable local law.
Yes. Go to account settings after login and update the relevant field. For identity-linked details — such as your registered name — our support team may ask you to verify before confirming the change. Raise corrections through live chat or email if you cannot update a field directly.
We keep your data while your account is active. After an account is closed, we retain records for a period as required under applicable local law — primarily to support dispute resolution and compliance. Contact our team for specifics about your account's retention period.
When we update this policy, the new version is posted on this page with the change date noted at the top. Your continued use of the account after that date indicates you have seen the updated policy. If you have questions about a specific change, contact us through live chat or email.