App / Mobile
This page sets out how qt77 handles your account data, what rules apply when you access our platform, and where to reach us when questions come up. Access and eligibility depend on local law and apply only where permitted in your region.
When you access qt77, these terms form the basis of the relationship between you and our platform. They cover how your account is created, how transactions are recorded, and what we do with the information you provide. Because access depends on local law, the terms apply only where regulations in your region permit it. For payments, the methods available on the platform — Touch 'n Go eWallet, DuitNow, and FPX — are subject to their own service conditions set by each payment provider. Our role is to route your deposit or withdrawal request correctly; each provider's rules govern their side of the transaction. If a payment fails or is delayed, the record in your account wallet shows the last known status, and our support team can follow up from there. We update these terms when our services change. The current version is always the one shown on this page. Continuing to use the platform after an update means you accept the revised terms. If any part of these terms conflicts with local law in your jurisdiction, local law takes precedence to the extent of that conflict.
This policy covers your qt77 account access and the platform services directly under our operation. Understanding what sits inside and outside its scope helps you know where to direct any question or dispute.
All rules around creating, suspending, or closing your qt77 account fall under this policy. This includes login credentials, identity verification steps shown in your account, and actions taken from your account dashboard after login.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow, and FPX are logged in your account wallet. Our policy covers how we record, store, and surface those transaction records to you.
Game content supplied by studios in our lobby — including titles from PG Soft, Habanero, and CQ9 — is governed by this policy in terms of fair access. Game mechanics and prize structures are set by each studio independently.
Payment providers, mobile network operators, and any external service you connect to from our platform operate under their own terms. qt77 is not responsible for conditions set by those external providers.
Under this policy, you have the right to review the data we hold on your account, request corrections if something is recorded incorrectly, and raise questions about how your information is used. These rights are exercised through your account dashboard or by contacting our support team directly. To review your transaction history, log in and navigate to the wallet section — every deposit and withdrawal processed through DuitNow, Touch 'n Go eWallet, or FPX is listed there with its status. If a record looks wrong, note the transaction reference shown on screen and bring it to support. For account detail corrections — name, contact number, or registered email — the fields are editable within account settings, subject to the verification steps shown on that page. Requests that go beyond self-service edits are handled by our support team, who can walk through the process with you.
Your full transaction history is in the wallet section of your account dashboard. Each entry shows the method used — Touch 'n Go eWallet, DuitNow, or FPX — along with the amount and status at the time of processing.
Personal details like your registered email or contact number can be updated in account settings. Changes that require identity re-verification follow the steps shown on that settings page.
If you have a question about how we handle a specific piece of your data or how a term applies to your situation, reach out via the support channels listed on this page. Include your account reference for a faster response.
For account actions that go beyond self-service — such as account closure or a formal data request — contact our support team directly. The team will confirm the steps and timeline based on what is shown in our current process.
We have three ways to get a policy question or account issue to the right person. For anything involving your transaction records or account data, having your account reference ready speeds things up on our end.
The live chat widget is available from your account dashboard after login. It connects you directly to a support agent for account and policy questions.
Send policy or data-related questions to our support email, accessible from the Contact page. Include your account reference and a brief description of the matter.
The Help Centre covers common policy questions, account access steps, and transaction FAQs. Check there first — many questions about DuitNow, Touch 'n Go eWallet, and FPX transactions are answered in detail.
We take a straightforward approach to account data: collect what is needed to operate your account, keep it for as long as the account is active or as required, and give you clear access to what we hold. Here is how each area is managed.
Account data — registration details, transaction records, and session activity — is stored securely and used only for operating your account and meeting any applicable reporting requirements. We do not sell personal data to third parties.
We use cookies to keep your session active, remember your language preference, and understand how the platform is used in aggregate. You can manage cookie preferences from the settings link in the site footer.
Your account is protected by a password you set during registration plus any verification steps shown in account settings. If you suspect unauthorised access, change your password immediately and contact support using the live chat channel.
When this policy changes, the updated version appears on this page. To request a copy of your stored data or ask how a specific term applies to your account, contact support with your account reference and the nature of your request.
The questions below come from real account queries about how this policy works in practice. If yours is not here, the support channels above can help.
The current version of our terms is always on this page. We update it when our services change, and the date at the top of the page reflects the last revision. There is no separate document to download — what you see here is the active policy.
Log into your account and go to the wallet section. Every transaction processed through Touch 'n Go eWallet, DuitNow, or FPX is listed there with its reference number, amount, and last known status. If a record is missing or looks incorrect, note the reference and contact support.
Yes. Personal details like your email address and contact number are editable in account settings, subject to the verification steps shown there. For changes that require additional identity confirmation, follow the instructions on that page or ask support to guide you through it.
When an account is closed, we retain only what is required under applicable record-keeping obligations. Data not needed for those purposes is removed. Contact support before closing your account if you want to understand exactly what is retained and for how long.
Our policy covers how we record and display your transaction data on the platform. The payment processing itself is governed by the terms of DuitNow or Touch 'n Go eWallet as the provider. If a payment fails, the status in your wallet is your starting point, and support can follow up from there.
Send a formal request to our support email, found on the Contact page. Include your account reference and a clear description of what you are requesting. A support agent will confirm the steps and expected timeline based on the current process shown in our system.